Booking Policy
Welcome to our cleaning service!
We are committed to providing reliable, safe, and high-quality service. Please review our booking policy to ensure a smooth experience.
1. Booking Guidelines
- Services can be scheduled online, by phone, or through messaging platforms.
- Minimum notice for bookings is 24 hours.
- Urgent appointments are accepted based on cleaner availability and may incur extra fees.
2. Changes & Cancellations
- Requests to reschedule must be made at least 24 hours in advance.
- Cancellations within 24 hours are subject to a 50% cancellation fee.
- Cancellations over 24 hours prior to the appointment are not penalized.
3. Payments- Full payment is due upon completion of service, by e-transfer or cash only.
- Credit and debit card payments are not accepted.
- Large bookings or first-time clients may require prepayment.
4. Work Acceptance- The client must inspect and accept the finished work immediately upon completion.
- Any concerns must be shared on-site and will be resolved by the cleaner right away.
- If no inspection takes place, the service will be considered successfully completed.
5. Safety & Home ReadinessTo ensure a safe and efficient service, clients are responsible for:
- Securing pets that may pose a risk to the cleaner.
- Ensuring all drains (sinks, tubs) are working properly.
- Clearing clutter from floors, countertops, and cleaning areas.
- Providing access to water, power outlets, and secured entry.
- Notifying cleaners of any fragile, valuable, or sensitive items.
- Sharing alarm or security system details if applicable.
6. Cleaner Responsibilities
- Cleaners may arrive up to 15 minutes late due to traffic but will inform the client.
- Cleaners arrive professionally dressed and equipped with cleaning supplies.
- Client privacy is respected at all times. Photos/videos are never taken without consent.
- Furniture is not moved unless agreed upon.
- Cleaners may decline service due to unsafe or unsanitary conditions. Prepayments will be refunded in such cases.
7. Client Responsibilities
- Confirm appointment details at least 24 hours prior.
- Notify of special cleaning needs (e.g. post-renovation, heavy mess) in advance.
- Secure or remove fragile or valuable items prior to service.
- Share any specific cleaning preferences or instructions before the visit.
- Additional on-site requests may be accepted based on time and will require extra fees.
8. Our CommitmentWe respect your home, your privacy, and your standards. Our cleaners operate with integrity, professionalism, and care in every visit.