Cancellation Policy

We are committed to providing reliable, safe, and high-quality service. Please review our booking policy to ensure a smooth experience. 1. Booking Guidelines - Services can be scheduled online, by phone, or through messaging platforms. - Minimum notice for bookings is 24 hours. - Urgent appointments are accepted based on cleaner availability and may incur extra fees. --- 2. Changes & Cancellations - Requests to reschedule must be made at least 24 hours in advance. - Cancellations within 24 hours are subject to a 50% cancellation fee. - Cancellations over 24 hours prior to the appointment are not penalized. 3. Payments - Full payment is due **upon completion of service**, by **e-transfer or cash only**. - Credit and debit card payments are not accepted. - Large bookings or first-time clients may require prepayment. --- 4. Work Acceptance - The client must **inspect and accept the finished work immediately** upon completion. - Any concerns must be shared on-site and will be resolved by the cleaner right away. - If no inspection takes place, the service will be considered successfully completed. 5. Safety & Home Readiness To ensure a safe and efficient service, clients are responsible for: - Securing pets that may pose a risk to the cleaner. - Ensuring all drains (sinks, tubs) are working properly. - Clearing clutter from floors, countertops, and cleaning areas. - Providing access to water, power outlets, and secured entry. - Notifying cleaners of any fragile, valuable, or sensitive items. - Sharing alarm or security system details if applicable. 6. Cleaner Responsibilities - Cleaners may arrive up to 15 minutes late due to traffic but will inform the client. - Cleaners arrive professionally dressed and equipped with cleaning supplies. - Client privacy is respected at all times. Photos/videos are never taken without consent. - Furniture is not moved unless agreed upon. - Cleaners may decline service due to unsafe or unsanitary conditions. Prepayments will be refunded in such cases. 7. Client Responsibilities - Confirm appointment details at least 24 hours prior. - Notify of special cleaning needs (e.g. post-renovation, heavy mess) in advance. - Secure or remove fragile or valuable items prior to service. - Share any specific cleaning preferences or instructions before the visit. - Additional on-site requests may be accepted based on time and will require extra fees. We respect your home, your privacy, and your standards.

Contact Details